At Digest & Well Nutrition, I am committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how I collect, use, store and protect your personal information when you visit my website, contact me or receive nutritional therapy services.

Who I am

Practice Name: Digest & Well Nutrition

Practitioner: Emily Woollins

Business Address: Salus Wellness Clinics, Norman House, Cambridge Place, Cambridge, CB2 1NS

Email: hello@digestandwell.co.uk

Telephone: 07500677342

I am the Data Controller responsible for your personal information.

What information I collect

Depending on the services you use, I may collect:

• Name

• Postal address

• Email address

• Telephone number

• Date of birth

• Emergency contact details (where appropriate)

• Medical history

• Current symptoms and health concerns

• Dietary and lifestyle information

• Medication and supplement use

• Family medical history

• Laboratory test results

• GP and other healthcare professional details (where relevant)

• Consultation notes

• Appointment history

• Payment information (although I do not store full payment card details)

• Information submitted through website contact forms or health questionnaires

• Health information is classified as special category personal data under UK GDPR and receives additional protection.

How I use your information

Your information is collected so that I can:

• Respond to enquiries

• Arrange appointments

• Provide nutritional therapy consultations

• Develop personalised nutrition and lifestyle recommendations

• Maintain accurate clinical records

• Communicate regarding appointments and follow-up care

• Process payments

• Comply with legal, insurance and professional obligations

• Legal basis for processing

I process your personal information under the following lawful bases:

• Performance of a contract (providing nutritional therapy services)

• Legitimate interests (practice administration and communication)

• Legal obligations (financial records and professional requirements)

• Explicit consent for processing special category health information

• Practice management software – Practice Better

I use Practice Better, a secure online practice management platform, to manage my clinical practice.

Practice Better may be used to:

• Book and manage appointments

• Send appointment reminders

• Store health questionnaires

• Maintain confidential clinical records

• Share recommendations, nutrition plans and resources

• Communicate securely through its messaging system

• Store uploaded documents and laboratory reports

Practice Better uses industry-standard security measures, including encrypted data transmission and secure servers, to protect your personal information.

I only use the information necessary to provide my professional services, and access to your records is restricted to authorised users.

You can find further information about Practice Better’s privacy and security practices on their website.

International transfers

Some of the service providers I use, including Practice Better, may store or process personal data outside the United Kingdom. Where this occurs, I ensure that appropriate safeguards are in place, such as the use of approved contractual clauses or other lawful transfer mechanisms, to ensure your personal information remains protected in accordance with UK data protection law.

Online consultations

I offer consultations via secure video conferencing. Where consultations are conducted remotely:

• Reasonable steps are taken to ensure the consultation is conducted securely.

• You are encouraged to join the consultation from a private location where you feel comfortable discussing your health.

• I will also conduct consultations from a private environment to maintain confidentiality.

• Consultations are not routinely recorded unless you have given your explicit written consent beforehand.

• Notes from online consultations are recorded in the same way as face-to-face consultations and stored securely within your clinical record.

Although secure technology is used wherever possible, no method of internet communication can be guaranteed to be completely secure. By participating in online consultations, you acknowledge the small inherent risks associated with internet communications.

How your information is stored

Your personal information is stored securely using:

• Password-protected electronic systems

• Secure cloud-based clinical record software

• Encrypted communication where appropriate

• Locked filing cabinets for any paper records

Appropriate technical and organisational measures are used to prevent unauthorised access, loss, misuse or disclosure.

How long I keep your information

Clinical records are generally retained for eight years after your final consultation, in accordance with professional guidance.

Records relating to children are retained until the child’s 25th birthday (or 26th birthday if they were 17 when treatment ended), where applicable.

Financial records are retained for at least six years in accordance with UK tax legislation.

After the appropriate retention period, records are securely destroyed or permanently deleted.

Sharing your information

Your personal information is treated as confidential. I will never sell your personal information.

Information may be shared only where necessary with:

• Your GP or other healthcare professionals (with your consent unless otherwise required by law)

• Accredited laboratory providers where testing has been requested (with your consent)

• Practice Better, solely for the secure management of your clinical records

• Payment processing providers

• Professional advisers such as accountants where legally required

All organisations with whom I work are expected to comply with UK data protection requirements or equivalent standards.

Website cookies

My website may use cookies to:

• Improve website functionality

• Analyse website traffic

• Remember your preferences

You can manage or disable cookies through your browser settings.

Your rights

Under UK GDPR you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information where appropriate

• Restrict processing

• Object to certain processing activities

• Request transfer of your data where applicable

• Withdraw consent at any time where processing relies on consent

Please note that healthcare practitioners may be required to retain clinical records even if consent is withdrawn.

Website contact forms

If you contact me via the website, your information will only be used to respond to your enquiry and, if requested, arrange an appointment.

I will not add you to any mailing list without your explicit consent.

Data security

I take appropriate technical and organisational measures to safeguard your personal information.

While every reasonable effort is made to protect information transmitted online, no internet-based transmission can be guaranteed to be completely secure.

Complaints

If you have any questions or concerns about how your information is handled, please contact me in the first instance.

I am committed to protecting your personal information and handling it responsibly. If you have any questions or concerns about how your personal data is processed, please contact me using the details provided in this Privacy Policy. I will do my best to address and resolve your concerns promptly. Please submit your complaint to hello@digestandwell.co.uk.

If you are not satisfied with our response, you have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent authority for upholding information rights. Further information can be found on the ICO website at www.ico.org.uk.

Contact

Emily Woollins, Digest & Well Nutrition

Email: hello@digestandwell.co.uk

Telephone: 07500677342

Last Updated: 26/06/2026